When you work with Jessica Chen-Sargent and John Grasty, you can be sure of ethical representation and transparency.
We ensure that you have fair and ethical representation. When you choose to work with us, you will be required, as is standard practice, to read through and sign the “Working With A Realtor” (WWAR) form. Although we invite you to read the entire form by clicking here, we would like to take this opportunity to share a few of the major points of that form below:
When a brokerage designates a REALTOR® or REALTORS® to work solely on your behalf in real estate transactions, the REALTOR® and brokerage are bound by ethics and the law to be honest and thorough in representing you. The REALTOR® appointed as your Designated Agent must:
• Provide undivided loyalty to you (Client) by protecting your negotiating position at all times, and disclosing to you all known facts which may affect or influence your decisions. Your Designated Agent will not be able to disclose to you confidential information obtained from other clients;
• Act within the scope of the authority granted by you and obey all lawful instructions which you give the REALTOR® to act on your behalf;
• Maintain the confidentiality of your information (financial, legal, personal, etc.) (See following PRIVACY section);
• Use reasonable care and skill in performing all assigned duties in the role as agent.
• Unless the brokerage and you agree otherwise the duties of your Designated Agent do not apply to the brokerage or any of its other REALTORS®.
The brokerage must:
• Supervise your Designated Agent;
• Maintain the confidentiality of your information;
• Account for all money and property placed in its hands while acting for you;
• Treat you and all of its clients in an even handed, objective and impartial manner.
In order to help you sell, buy or lease real estate. REALTORS®, Brokerages and real estate boards need to collect, use and disclose some of your personal information. Personal Information means any personal information about you, including your name, address, phone number, financial information and may include information about your property (such as listing and selling
price, lease rate, listing term, etc.).
How is my personal information collected? Most personal information will be collected directly from you through the contracts and other documents you fill out (e.g., Multiple Listing Contract, Contract of Purchase and Sale, Offer to Lease, seller’s Property Disclosure Statement) and through discussions you have with your REALTOR®. Some information may be collected from other sources such as government departments and agencies (e.g., Land Title Offices, BC Assessment), financial institutions and mortgage brokers.
To whom may my personal information be disclosed? Your information may be disclosed to (or may be accessible by) the Boards and their staff and members, other real estate boards and their staff
and members, other REALTORS® and their clients, government departments and agencies, financial institutions, legal advisors, service providers, the British Columbia Real Estate Association, the Real Estate Council of British Columbia, The Canadian Real Estate Association and members of the public, for the purposes described below. Not all of your information will be accessible to each of the abovementioned entities. For example, once the listing term has ended, the general public will not have access to your information unless it is otherwise available through public registries (e.g., BC Assessment, Land Title Offices).
Please see the WWAR form for more information.
Personal identification information
We may collect personal identification information from Users in a number of ways, including, but not limited to, Users visiting our site, booking a service, subscribing to our newsletter, responding to a survey, filling out a form, and/or in connection with any other activities, services, features, or resources we make available on our Site. Users may be asked for their name, email address, mailing address, phone number, or social media username. Users may also choose to browse our Site anonymously. We only collect personal information when Users directly voluntarily submit said information to us. Users can always refuse to supply personally-identifying information with the knowledge that doing so may preclude them from certain benefits and engagement with our Site.
We may collect non-personally-identifying information about every User’s interaction with our Site, include the browser name, the type of computer and operating system used, the physical location from which they browsed, and other technical information about Users’ means of connecting to our Site.
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How we use collected information
We may collect and use Users’ personally-identifying information for the following purposes:
To improve customer service via supporting User needs more efficiently and effectively
To personalize the User experience, to analyze how aggregate Users use the services and resources provided on our Site
To improve our Site given the feedback you provide
To run promotions, surveys, or other Site features
To send via email information Users have agreed to receive, about topics that we think will be of interest to them
We may use email addresses to send Users information and updates pertaining to their interests and our services, and to respond to their inquiries, questions, and/or other requests. If the User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users’ personally-identifying information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes only, provided that you have given us your permission.
Your acceptance of these terms
By using this Site, you indicate your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed to be your acceptance of those changes.
Jessica Chen-Sargent/John Grasty
Royal LePage Sterling Realty
3137 St Johns St
Port Moody B.C., V3H 2C8
This document was last updated on March 8, 2018.